Return and Exchange Policy
Effective July 1, 2017
If we have made a mistake fulfilling your order
Please contact us via email to notify us in the unlikely event that we have made a mistake filling your order. Rest assured, we will take necessary action to correct any error in a timely fashion. This will be accomplished without further cost to you.
If you have made a mistake placing your order
Please contact us immediately via email to notify us of any mistake that you may have made while placing your order. If your order has not yet been processed, we will be happy to make corrections for you. If the correction leads to an increase (or decrease) in cost, then we will make that arrangement with you on a case-by-case basis. If your order has already been processed and/or shipped, please review the policies below.
What items can be returned or exchanged
Within the first 90 after delivery, almost any item can be returned or exchanged, and must be in it's original unused condition. The primaryvexception is with clothing (when available), as all articles of clothing are custom made to order, in order to provide customers with a huge variety of style, size, color, and design combinations. Your satisfaction is very important to us, so we are willing to accept returns and exchanges (within 90 days) with the restocking fees outlined below.
How (and how much) credit for returns will occur
Most returns and exchanges will incur a 10% restocking fee. The customer is responsible for return shipping, and re-shipping (in the case of exchanges). Under no circumstances will the initial shipping cost be returned.
Return and exchange procedure
If you are looking to exchange an item from your order (that qualifies to be returned/exchanged), your "replacement" order would need to be placed on the site (like a normal order) so that it can start being compiled and shipped to you. You will be charged normally for this order and the shipping on it. You can do this immediately, if you wish to expedite your exchange, but the value of the returned items will still only be issued as a gift certificate once we receive the return, and the credit cannot be used toward prior orders. The item to be exchanged needs to be sent back to us, and it will be treated as a "return" (see below). Please include some identifying information (name, email address, oreder number, etc), so we know who you are! :-)
Returned items will be credited to you in the form of a electronic gift certificate within 7 days of our receipt of the returned package. This type of return can be done by the original purchaser, or a gift recipient if need be. The gift certificate will be delivered by e-mail to the person returning the item(s). The re-stocking fees outlined above and shipping charges will be deducted from the total amount before reimbursement. All returned items should be sent to:
Our return address has been temporarily removed from this page, as we are in the process of moving our facility, and don't want your return to get lost in the transition. If you are wanting to complete a return or exchange, please contact us at email@example.com for the appropriate return address.
We cannot be held responsible for returns lost in transit, so please use delivery confirmation and/or insurance if you are concerned with the value of the package or its guaranteed delivery. Once your return has been processed, a gift credit will be issued, minus any applicable restocking fees.
Should you have other questions about these refund and exchange policies, please send us an email at firstname.lastname@example.org