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FAQ - Frequently Asked Questions

What are meeples and resource pieces made of?
Unless clearly designated otherwise, they are all made of wood, typically painted on both sides (NEVER stickers or decals). The edge of the meeple/resource is a solid color, typically one of the prominent colors in the design itself.
What form of payments are accepted?
We accept Visa, Mastercard, and American Express credit or debit cards, and PayPal for payment.
Do you accept international orders?
Yes, we accept international orders. Our software excludes a very small number of countries that we have had delivery problems with. More than likely your country will be available to ship to, so go ahead and place an order and let us know if you have any problems.
Do I have to pay sales tax?
7.00% Sales tax is added only to orders within Florida. All other states/countries will not be charged sales tax, although some countries collect import taxes when passing through customs.
Can I return or exchange items from my order?
If we made any mistake in your order, we will gladly correct the error. Just contact us, and we'll help you out! Other than that, please review our Return and Exchange Policy for full details.
Can I place an order over the phone/mail?
Sorry, orders can only be placed online. Rest assured, our online checkout process is secure and no credit card information is stored.
Why was my card declined?

Your card could be declined for several reasons. Make sure the card number, expiration date, and security code are entered correctly. Also be sure the card you're using is one we accept.

We Accept:
Visa, Mastercard, Discover, and American Express

We Do Not Accept:
Switch, Electron, Maestro (and some other international debit cards), Credit Card Gift Cards

Also check to see if there are sufficient funds available on the card and that the billing address matches the card being used. If you continue to have problems using your card and have a PayPal account, try placing an order using PayPal instead.
When will my stuff ship?
We normally ship orders within 2-3 business days of your order. We are located in Orlando, Florida and actual shipping time will depend on your location and shipping method.
What are the shipping charges?
We use USPS to ship our orders. Our site will calculate the total the weight of your order and USPS will determine the actual shipping cost to your delivery address.
Can I get it expedited?
Our site does not have an overnight or 2-day delivery option at this time.
How do I track my stuff?
Depending on how your item is shipped, tracking may or may not be included. If you would like to see tracking and/or delivery confirmation information for your order, click here.
Why was I charged customs fees at delivery?
Any international order may incur a customs fee. The shipping step of the checkout process states that all international orders may incur customs fees and additional fees. These fees are being charged by your government, not our site. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.