FAQ - Frequently Asked Questions

What are meeples and resource pieces made of?
Unless clearly designated otherwise, they are all made of wood, typically painted on both sides (NEVER stickers or decals). The edge of the meeple/resource is a solid color, typically one of the prominent colors in the design itself.
What form of payments are accepted?
We accept Visa, Mastercard, and American Express credit or debit cards, and PayPal for payment.
Do you accept international orders?
Yes, we accept international orders. Our software excludes a very small number of countries that we have had delivery problems with. More than likely your country will be available to ship to, so go ahead and place an order and let us know if you have any problems. If you are looking to ship somewhere that is not in the list of available countries, you can send us a quick email asking for a notification if/when we are shipping there in the future.
Will international orders including tracking?
If you choose the Expedited option at checkout, yes it will have tracking. If you select "Standard Shipping", it may, but it is definitely not guaranteed. Some countries have minimal tracking, others have none at all. Also, the size and weight of the order has some effect on this as well. If in doubt, please feel free to contact us.
Will international buyers need to pay customs duties?
You may, depending on your country's minimum thresehold (if applicable), and the product value that is on the customs form. Many of our customers DO NOT experience customs charges for this reason, however if you do, this of course is your sole responsibility to pay. We are not collecting any VAT or other duties at the time of purchase. If you have any questions or concerns about this, please feel free to contact us. If the package is returned to us because of unpaid customs duties, the original shipping amount that you paid will not be refunded under any circumstances. To be completely clear, these fees are being charged by your government, not our site. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes. If we experience notable issues in a particular country regarding VAT collection/delivery, we will find it necessary to discontinue shipping there.
Do I have to pay sales tax?
7.50% Sales tax is added only to orders within Florida. All other states/countries will not be charged sales tax, although some countries collect import taxes when passing through customs. We may have to collect (and remit on your behalf) the VAT for orders to certain countries in the future, but at present we are not doing that.
Can I return or exchange items from my order?
If we made any mistake in your order, we will gladly correct the error. Just contact us, and we'll help you out! Other than that, please review our Return and Exchange Policy for full details.
Can I place an order over the phone/mail?
Sorry, orders can only be placed online. Rest assured, our online checkout process is secure and no credit card information is stored.
Why was my card declined?

Your card could be declined for several reasons. Make sure the card number, expiration date, security code, and billing address are entered correctly. Also be sure the card you're using is one we accept.

We Accept:
Visa, Mastercard, Discover, and American Express

We Do Not Accept:
Switch, Electron, Maestro (and some other international debit cards), Credit Card Gift Cards

Also check to see if there are sufficient funds available on the card and that the billing address matches the card being used. If you continue to have problems using your card and have a PayPal account, try placing an order using PayPal instead.
When will my stuff ship?
Unless we have a temporary notice at the top of the cart page, we normally ship orders within 2-3 business days of your order. We are located in Orlando, Florida and actual shipping time will depend on your location and shipping method.
What are the shipping charges?
We use USPS to ship most orders. Our site will calculate the total the weight of your order and USPS will determine the actual shipping cost to your delivery address. In some cases (usually very heavy orders, but only for domestic orders), we may use FedEx or UPS at our discretion. If your address at checkout cannot be used for FedEx or UPS, please feel free to make a note at checkout to this effect.
Can I get it expedited?
Our site does not have an overnight or 2-day delivery option at this time.
How do I track my stuff?
Depending on how your item is shipped, tracking may or may not be included. If you would like to see tracking and/or delivery confirmation information for your order, click here.
I'm trying to checkout as a guest, but the form doesn't seem to have a place to put my name and address!
This has happened to some users who are checking out on the site (not using Paypal checkout) as a guest (as creating an account with us is optional). The "real" answer to this problem is to clear your browser's cookies (or just the MeepleSource.com cookies, if you know how). Alternatively, a temporary work-around is to choose a different country than is currently selected, and then go back to your correct country. The list of fields (name, address, etc) should populate on the form now.