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Customer Loyalty Points

What are loyalty points?
The customer loyalty point program was started in the summer of 2011 as a way to reward our loyal customers with discounts on future orders. We occasionally may run promotions that increase the accrual rate of the loyalty points, similar to offering a site-wide discount, which is then redeemed on any subsequent order. Points can be accrued over many orders if you choose, and do not expire.
How are they earned?
In order to earn loyalty points, you must first create a cart login/account. This will expedite checkout by storing your shipping address(es) and keep track of previous orders, amongst several other features. Any orders that are placed while you are logged in will automatically earn loyalty points. Simple as that!
How are they spent?
Just like when the points were earned, simply log in to your customer account and place an order. At checkout you will be prompted to apply any previously earned loyalty point value to your order before paying the remaining balance. You may also choose to "bank" your points for a future purchase if you wish, as the points do not expire.
How much are they worth?
Our program is set up to deliver 100 points to your account per dollar spent (pre-shipping, post-discounts). The points are redeemed on future orders at a rate of 2000 points per dollar. Therefore, it is fundamentally a 5% "cash back" bonus on your next order. If we were to run a promotion that temporarily doubled the loyalty points earned, purchases made during that advertised period would accrue 200 points per dollar spent, effectively giving 10% back on a future order.
Help! I am having a problem with my loyalty points.
Please contact us if you have any questions or problems with our loyalty point program. We have had some customers who have placed an order BEFORE creating their login account who then make an account and wish to have the points added to their account after the fact. This can be done, but please be patient if you are sending a customer service request for this to be done for you. If the requests become excessive, we may need to discontine our policy of merging these points with accounts after orders are made. Thank you for understanding...